Our client is a solutions specialist based in lovely offices in the heart of Hoddesdon.
They are currently looking for a Customer Support Manager to lead the team of 6-7 staff on a daily basis.
The main part of this role is to direct and control the Customer Support department to ensure delivery of quotations and orders for products and services.
Summary:
Customer Support Manager
Hoddesdon
Permanent, Full-Time
Office Based (Monday to Friday)
£40,000 neg per annum
Key Duties:
Direct and control staff of the department.
lead, manage and motivate the Team
Ensure the teams KPI's are met
Develop and implement a customer support strategy.
Allocate workload within team
Monitor service levels to ensure standards of service are met.
About You:
Exceptional communication skills
Good I.T skills
Previous experience leading a Team
Please apply ASAP to be considered for this opportunity.
