Technical Support Team Manager
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| Job Type | Permanent / Full Time |
| Area | Leicestershire, England |
| Sector | Call Centre & Customer Service - Manager |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Emma Cannon |
| Job Ref | 575338 |
| Job Views | 127 |
- Description
- Could you be a Technical Claims Manager?
You will be responsible for managing, developing, guiding and coaching a team to ensure they are proactive, productive, versatile and adaptable to quickly changing needs of the business.
The role
The key responsibilities you could be looking after include:
· Managing the day to day running of the Technical Claim including oversight on productivity, SLA’s and Claims Spend
· To ensure accurate and speedy claims resolution giving proper regards to company procedures, insured liabilities and customer sensitivity via the Team based in the UK
· Resolve claims up to defined limitations, across a variety of platforms
· Carrying out performance reviews for individual staff members
· Day to day point of liaison contact for queries from the UK team and IUA team
· Day to day point liaison for agents
· Responsible for implementation of any new training processes and ensuring the team are following the company processes by carrying out weekly audits and supplying feedback to the Claims Managers.
· Handle any complains associated with claims as per the complaints process
Essential Knowledge and Experience
Essential:
· Experience in a customer service role
· Microsoft Office including Word and Excel
· Motor Vehicle Qualifications (E.g. City and Guilds)
Preferred:
- Experience in a FCA regulated environment
- A background in insurance product administration and claims resolution
- Managerial Experience