Administrator - Hybrid
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| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | 000000 |
| Job Views | 231 |
- Description
- A permanent full time Hybrid position has arisen to join a thriving Property Management company as an Administrator based in Harlow. The role will be reporting to the Property Manager and you will play an important part in the smooth running of their day to day role. Attention to detail and accuracy is required. Someone with a strong solid Customer Service/Administrators Office background experience.
Ideal candidate will have 1-2 years office-based Administration to be considered for this role.
Hours: 8.30-5.30pm Monday-Friday offering hybrid working 2 days home based and 3 days office based.
Salary: £20,000-£22,000
Responsibilities & Duties
• To maintain 48-hour communications response with all clients, leaseholders, contractors and other customers
• To respond to telephone calls and messages within SLA of 24 hours.
• To maintain polite and professional communications within all correspondence whether verbal or written.
• Day-to-day to proactively develop service levels across your portfolio to exceed client expectations.
• To compose and produce any correspondence as agreed with the development Directors or as necessary for each individual lessee, each block relevant or each entire development.
• Review To-Do list with Manager regularly to allocate work and keep up to date with issues on sites. Discuss outstanding items with Property Manager’s daily and chase. View the full to-do lists weekly.
• Receive all phone calls and live chats relating to sites.
• Ensure all post for Property Manager is sent out.
• Keep all Key records up to date
• Arrange for keys to be supplied to contractors for works as necessary.
• Liaise with contractors regarding required works and quotes as necessary
• Keep all documents folders up to date with relevant information.
• Deal with issues on payments of invoices.
• Filing.
• Locate and book venues for AGM’s.
• Respond to standard enquiries that are received by email, post and telephone.
• Write and send standard letters with regards to issues dealt with on a daily basis.
• Prepare meeting file for Property Manager prior to any meeting.
• Monitor and update yours and your Property Managers tickets.
• Assist on site visits as and when required.
Qualifications & Skills
• Great administration skills
• Be able to put the customer first
To find out more about this opening, please apply ASAP