Administrator
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| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Admin / Secretarial / Office Support - Administration |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Emma Cannon |
| Job Ref | 425716 |
| Job Views | 271 |
- Description
- A permanent full time Hybrid position has arisen to join a thriving t company as an Administrator based in Harlow. Customer Service/Administrators Office background experience.
Ideal candidate will have 1-2 years office-based Administration to be considered for this role.
Hours: 8.30-5.30pm Monday-Friday offering hybrid working 3 days home based and 2 days office based.
Salary: £20,000-£22,000
Responsibilities & Duties
• To maintain 48-hour communications response with all clients, leaseholders, contractors and other customers
• To respond to telephone calls and messages within SLA of 24 hours.
• To maintain polite and professional communications within all correspondence whether verbal or written.
• Day-to-day to proactively develop service levels across your portfolio to exceed client expectations.
• To compose and produce any correspondence as agreed with the development Directors or as necessary for each individual customer.
• Review To-Do list with Manager regularly to allocate work and keep up to date with issues on sites.
• Receive all phone calls and live chats relating to sites.
• Keep all Key records up to date
• Arrange for keys to be supplied to contractors for works as necessary.
• Liaise with contractors regarding required works and quotes as necessary
• Keep all documents folders up to date with relevant information.
• Deal with issues on payments of invoices.
• Filing.
• Respond to standard enquiries that are received by email, post and telephone.
• Write and send standard letters with regards to issues dealt with on a daily basis.
• Assist on site visits as and when required.
Qualifications & Skills
• Great administration skills
• Be able to put the customer first
To find out more about this opening, please apply ASAP