Customer Service with Technical Drawing
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| Job Type | Permanent / Full Time |
| Area | Essex, England |
| Sector | Call Centre & Customer Service - Customer Service |
| Salary | Competitive |
| Start Date | ASAP |
| Advertiser | Susan Curran |
| Job Ref | 402401 - SC |
| Job Views | 107 |
- Description
- Customer Service Administrator with Technical Drawing This is a fantastic opportunity for a technical Customer Service Administrator to join a pioneering organisation who provide bespoke luxury products into high profile clients including Buckingham Palace and the Shard.
This is an amazing time to join, as the organisation have gone through a period of modernisation and are experiencing rapid growth. The successful candidate will be joining a friendly team who are proud of their brand, their culture and the work that they carry out. The organisation is very keen to recruit someone who will share their values by offering a first class service and going above and beyond to exceed expectations.
About The Role -
Experienced Customer Service Account Manager with experience in a technical and B2B Customer Service role in a manufacturing environment.
The Customer Service Account Manager is responsible for managing the customer service experience of high-end products. This entails:
- Building both client and internal relationships
- Handling enquiries on the phone and via email
- Maintaining a CRM
- Designing your clients’ products using our drawing software
- Processing and managing your clients’ orders using our Sage 200 ERP
- Overseeing your clients’ projects from cradle to grave
- Liaising with engineers and the sales team to provide a joined-up customer experience
- Highly organised with exceptional attention to detail
- Team player but able to work on your own initiative
- ‘Do-er’ with a positive mental attitude
- Interested in understanding how things work
- Interested in design, architecture, product design or construction
- Strong computer skills with good working knowledge of all Microsoft Office packages
- Effective communication and interpersonal skills
- Thrives in a fast paced and varied role, where no day is the same
- Passionate about Customer Service
- Loves to work on interesting projects and see their work come to fruition
- Want to learn and grow in their role
- Have technical drawing/design experience (CAD or Smart Builder)
- Have Sage 200 experience or similar ERP experience
- Appreciate and want to work with beautiful products
- Understand brand and want to contribute to a luxury brand experience for your clients
- Handling enquiries on the phone and via email promptly, courteously and in a professional manner
- Technical drawing
- Processing sales orders
- Working alongside members of the sales team to support your accounts
- Raising customer specific quotations from architectural drawings
- Dealing with aftersales and technical enquiries
- General administration
- Liaising with sub-contractors to book in surveys or installations