We have a fantastic opportunity for an experienced Customer Service Representative to join our client based in Harlow. 

You will provide a fantastic customer experience across a variety of platforms including telephone, email and online. You will showcase your customer service and administration skills in a fun and supportive environment.

This role will involve:

• Answering in-bound telephone calls from customers
• Using your ability to balance diplomacy with assertiveness and to negotiate at all levels
• Resolving queries and issues across a variety of platforms, telephone, email and online
• Understanding our various customers’ requirements and working with them to ensure they are dealt with in a positive and professional manner
• Handling difficult customers and achieving a positive outcome whilst remaining professional
• Keeping accurate records of all customer details and other note taking into the in-house systems
• Carrying out administrative tasks and duties relating to the role

Key skills required:

• Provide outstanding Customer Service
• Be competent using a PC and have good administrative skills
• Have a high level of literacy and numeracy with strong communication skills
• Work well under pressure both within a team or on your own initiative
• Have good planning and organisational skills with the ability to prioritise

Hours: 

Monday to Friday (9am-5.30pm) and 1 in 3 Saturday mornings (9am-1pm).