We have a fantastic and unique opportunity for a Community Coordinator working within the Automotive Industry.

You will focus on supporting and connecting members in discussing that latest automotive industry developments and trends whilst driving engagement and growth.

Day to day activities include moderation of the platform, identify and provide training, guidance and support to local content contributors (internal and external stakeholders) and ensuring constant activity and engagement through planned content. You will also be responsible for regularly repurpose content for use on multiple social media platforms and provide regularly statistic based reporting.

You must be able to drive and be able to occasionally travel, sometimes overnight for events and work both in the UK and overseas as required,

Duties include:

Online Community Management

• Operate, manage and moderate the member community platform
• Work with the Community Manager to create, recommend and execute community engagement programmes and action plans across the member community platform
• Act as a champion for the online member community, monitoring and reporting
• Provide direction, coaching and support to ensure internal and external stakeholders are equipped to deliver objectives as required
• Review & update online community documents
• Encourage the community to engage and see the benefit of connecting on the platform
• Monitor & implement community feedback
• Plan and deliver innovative strategies to ensure community engagement and growth

Content creation

• Work alongside the marketing team to create compelling content for the online member community
• Responsible for majority of platform content creation: banners, posts, news, copy and visuals community scheduling content to ensure regular activity and engagement on the platform
• Ownership of a community content calendar working closely with social media lead
• Regular reports on marketing activities and their success
• Work alongside other business areas to identify content contributors for the different member segments
• Working with the Marketing and Communications and Campaign Manager, create and execute community focused campaigns to grow and nurture our membership base

Person Specification

• Experience in community management from planning to execution and evaluation
• Excellent content creation skills using social media platforms
• Excellent communication and collaboration skills
• Exceptional attention to detail. Logical and ability to plan
• Ability to multi-task and good time management skills
• Excellent IT literacy and reporting skills