Temporary until end March 2022

Start: asap

Hours: Monday to Friday 9 am to 5 pm

We are looking for a customer focussed individual with excellent communication and administrative skills for a well-established organisation based in Hertfordshire.

The role will focus on supporting the member centre community and co-ordinating all activities with the purpose of retaining existing Centres and members through the delivery of a high standard of customer care.  The role requires the ability to multi-task, ensuring all activities, processing and turn-around times are met whilst delivering first rate customer service.

Duties will include:

• First line centre customer care activities through phone, email, social media and web
• New candidate registration and data validation
• Maintenance of centre data quality and integrity
• Certification processing
• Processing and distribution of Centres Hub forms
• Coordinate effective running of accredited assessor workshops and process all relevant documents
• Process Accredited approvals in line with procedures
• Provide administrative support to all teams across the department including support for careers related activity
• Suggest enhancements to the service provision to add value for members & centres and maximise member/centre interest in additional products and services
• Support the Centre Services Manager in the delivery of project and departmental objectives

Knowledge, Skills & Experience:

• Demonstrable level of performing a high standard of customer service
• Excellent attention to detail with data and copy, proof reading skills
• Good organisational, written and verbal skills
• A good knowledge of office practices, administration, marketing and customer service skills and techniques
• Ability to establish and maintain good working relationships
• Able to multi-task and meet deadlines
• I.T. literate (MS Office and social media tools)