We are working with a globally recognised organisation who are currently recruiting for a Sales Administrator to join their offices in Hatfield.

Customer service & customer facing administration experience is essential in this position.

This is a well established and respcted company, who value their employees and offer great working conditions and the opportunity to progress. 

You will work Monday to Friday between the hours of 9:00am – 5:00pm, Monday to Friday. The organisation have now introduced an agile working policy so there will be some flexibilty available. 

My client can offer you a competitive salary which will be dependent on the level of experience. You will be entitled to the following benefits:

•             25 days holiday (plus bank holidays) rising a day each year until it reaches 27

•             Free parking on site

•             Subsidised canteen

•             Healthcare scheme

•             Pension scheme

•             Discounted trips and activities

Description of duties for the Sales Administrator:

•             Accurate order processing on internal systems

•             Effectively communicate directly with customers via phone and email

•             Be efficient and proactive in investigating and resolving customer queries.

•             Be the customers main point of contact for order, stock & delivery queries, ensuring these are resolved quickly & efficiently.

•             Assist with resolving customer account queries.

•             Adhere to all ISO procedures

•             Pro-actively process and manage all reports including the sales backorder.

•             Work closely with the internal / external sales teams, Pre-Sale and Credit Control

•             Achieve KPIs set and strive to exceed these

•             Look at ways to continue and build on our relationships with customers

•             Understand and comply with all relevant company policies.

Previous experience and competencies:

•             Excellent customer service skills / polite and professional manner

•             Attention to Detail

•             Use of own initiative

•             Ability to work well under pressure and to uphold deadlines

•             Tenacity

•             SAP / CRM experience

•             Excel and Word experience

•             IT Literacy

•             Educated to GCSE level or higher

If you have the relevant skills and experience for this role, please apply.