This is a great opportunity for a global company, with the option of some working from home and some time in the office each week.

If you have customer service experience and ideally have worked with SAP please read on!

You will be responsible for processing customer’s purchase orders on to the SAP system, following up all orders to ensure the delivery has been made on time. Also acting as the main telephone point of contact for your clients, answering all customer calls professionally and speedily. Achieving excellent customer service levels at all times.

• Act as a first point of contact for customers and account managers.
• SAP - being able to process an order and track from beginning to end.
• Raising credit and debit notes.
• After sales support e.g dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues.
• Keeping Customer Database up to date.
• Calling Customers to keep them up to date with changes.
• Check Stock availability/Prices.
• Accepting and distributing orders.
• General administrative duties to support the department.

• Customer service experience is essential.
• IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint).
• Excellent communication skills (both written and verbal).
• Excellent time management, multitasking skills and ability to meet deadlines set.
• Ability to use own initiative.
• Excellent attention to detail and organisation skills.
• Ability to work effectively both individually and as part of a team.
• Personal attributes: self-motivated, attentive, patient, professional, goal orientated, productive, personable, optimistic and persuasive.

• Experience of using SAP and other CRM systems