We are seeing a dynamic and experience Service Team Leader to join a fast paced rapidly developing business based in Harlow.  This rare and exciting opportunity will be working closely with the Management to help to lead the business at a time of accelerated and sustained growth. We are looking for someone who is bright, enthusiastic, and eager to develop themselves further.

You will be joining a team of highly committed professionals, and as such the nature of this role requires an exceptional individual who will embrace their ethos and strengthen their team. Their culture communicates optimal performance, integrity, teamwork, and commitment to excellence in everything they do. They are looking for a special individual who is seeking a long-term career, not just a job.

This is a key position, and you will have strong business management qualifications and be suitably experienced in this type of role.  You must be capable of working independently in a fast-paced environment requiring initiative, strong organisation, flexibility, as well as the ability to handle multiple projects concurrently and prioritise accordingly.

The role will evolve as the business continues to grow and you will be expected to welcome a culture of continuous improvement and development, both within your role and as part of your personal and professional capacity.

Main Duties & Responsibilities:

• Lead the Service Team: Devise innovative ways to maximise the productivity/capacity of the service team (Job Costing, Timesheets/Job cards, performance management) and find efficient ways to improve service processes
• Operations: Oversite for operations planning, scheduling of engineers and other project support
• Administration: Coordinate with administration team to ensure logistical support such as hotel/accommodation to the field engineering team and other ad-hoc supporting tasks
• Field: Address field service team’s day-to-day queries and issues.
• Customer Service: Leading service team to address client queries and minimise complaints

Key Requirements:

• Proven experience as a self-starter Service Team Leader, or relevant role within the Electrical or similar services type business/industry
• Qualification or certifications in business or similar is a must
• Excellent knowledge of MS Office, CRM, API, service management software
• Familiarity or experience with accreditations, team, and stakeholder management
• Outstanding communication and interpersonal skills
• Excellent attention to details, organisational, priority management and leadership skills
• Deadline driven