We are currently seeking a Customer Service Administrator to join a friend dynamic and continually growing organisation, who really do look after their employees and offer a fun and vibrant working atmosphere where you will be welcomed and valued. The ideal candidate will have excellent customer service skills and a 'Can do Attitude' they will also be detail orientated and demonstrate their committment to offering service excellence. Duties will include dealing with customer queries regarding faulty products and resolving customer warranty claims.

Our client is really proud of their fun, creative and supportive culture and provide opportunities for people to become really involved in the improvement of the business and culture. They also offer a fabulous range of benefits including Flexible Working Options, a Discretionary Annual Bonus, Cycle2work Scheme and an Employee Assistance Programme.

The Role – What you will be doing

• Provide a high level of customer service.

• Monitor, log and resolve warranty claims, ensuring they are resolved within the agreed timescale.

• Monitor and log customer feedback.

• Collect and compile quality data.

• Participate in the continuous improvement program.

• Receive, log, and manage “Gold seal” products.

• Provide administration support to the return’s administration process.

The Person - What we are seeking

• Customer service experience
• Team Player with a 'Can do Attitude'
• Flexible and willing
• Detail orientated
• Self-motivated with a strong work ethic
• Excellent written and verbal communication skills.
• Proficient in Microsoft office

• Good administrative, organisational and time management skills

• Good customer support/services skills

• Good attention to detail