If you have excellent customer service skills, enjoy liaising with people and effectively solving problems this could be a great opportunity. The successful candidate will be a driver who has a flexible attitude and is a great communicator.

Duties

• Act as the first point of contact for all visitors and deal with general enquiries via the telephone.
• Assist/manage consultation exercises prior to carrying out building works projects.
• Keep all interested parties informed about the timing, intrusiveness and progress of building works and also the progress of work, changes in program and problems.
• Carry out general administration duties, this will include filing, copying, data entry.
• To familiarise yourself with the Works Programs, produce timelines and programs to initiate consultation exercises.
• To familiarise yourself with the proposed individual building projects.
• To arrange and service meetings as and when required; and attend regular meetings with work colleagues, consultants and client representatives to discuss any problems, receive instructions and highlight any outstanding issues.
• To attend pre-contract meetings as well as regular contract meetings between the contractor and contract administrator.
• To prepare and send out information packs/documents, to residents effected by major building works, collate the responses and arrange for replies to be sent to residents where required.
• To produce and send out information packs and all correspondence confirming the timing of work, location of site compounds, the intrusiveness of works, the progress of works.
• To provide a breakdown issues raised by the consultation for the relevant project surveyor and property services management.
• To visit sites with surveyors, officers, consultants and residents relating to consultation issues.
• To liaise with contractors and visit building sites to obtain up to date information.
• To produce programs of work, spreadsheets and databases as required.
• To manage and organise the central filing system, technical library and plans and drawings for the Capital Works Section

• To manage the equipment and stationery, ordering
• To log correspondence.

Qualifications and Skills

• GCSE or equivalent in English and Maths.
• Proficient user of Microsoft Office.
• Basic understanding of Heath and Safety.
• Competent monitoring budgets.
• Team player.
• Confident making independent decisions.
• Excellent level of Customer Service.
• Empathetic to problems.
• Able to resolve issues effectively.
• Excellent verbal and written communication skills.
• Able to plan and prioritise your workload.
• Detail orientated.
• Awareness of data protection
• Able to be flexible and attend out of hours meeting occasionally.
• Must hold a full driving licence.