I have a fantastic new opportunity available for my client who are based in Bishop’s Stortford.

They are seeking to recruit a confident and efficient Billings and Customer Service Advisor who will represent the company professionally and provide the highest levels of customer service to their clients.

This role has been created due to company expansion so this is a great time to join and become part of a friendly and welcoming team.

The company can offer you a competitive salary, 25 days holiday and excellent amenities on-site. There is also free parking available.

The working hours for this role are 8.30am - 5pm, Monday to Friday. 

Responsibilities

• Act as initial point of contact for all customer queries either by telephone or electronically.
• Respond promptly, professional and efficiently to all customer enquiries.
• Log and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Organise workflow to meet service level agreements.
• Direct requests and unresolved issues to the designated resource.
• Manage customer accounts, including but not limiting to; allocating and reconciling accounts for referral process.
• Keep records of customer interactions and transactions.
• Manage administration.
• Communicate and coordinate with internal departments.
• Demonstrate behaviour that is professional, ethical and responsible and service as a role model for all colleagues and staff.
• Pro-actively promote the company’s mission, aims and ethos.
• Get involved and participate in company marketing plans and activities as and when required.
• Assist in any other related tasks requested by your Manager.

If you have the relevant skills and experience for this role, please apply.