We have a new role available in Harlow for an experienced Customer Service Executive.

The successful candidate will have a proven background within customer services, be numerate and have a passion to provide an excellent service to customers.

This is a full time position with excellent public transport links.

Key duties for the Customer Service Executive;

• Document verification
• Calculation of additional / return premiums
• Processing of cancellations
• Direct Debit related queries
• Issuing no claims bonus and green cards
• Processing payments for clients
• To correctly deal with any customer queries
• Post related administration
• Answering queries over the phone and in writing
• Having a thorough knowledge of all products
• Being tenacious by being goal oriented and focused
• Friendly, compassionate and understands customers’ needs
• Exceeding customer expectations
• Following key compliance principles
• Maintaining 100% compliance through audits
• Displaying excellent listening skills to identify customer needs
• Communicating in a manner to develop and maintain positive relationships, mutual trust and confidence
• Conveying accurate information confidently and clearly

If you have the relevant skills and background for this role, please apply.