ICT Systems Administrator

This is fantastic opportunity to work for an organisation who are currently starting up an exciting new partnership venture. We are seeking a candidate who has previous experience providing first line support for all IT issues, is a proficient user of Microsoft Office and who is confident manipulating and analysing data to produce reports. The successful candidate will be also be self-starter who is a fast learner, can pick up systems and concepts quickly and easily and who enjoys multi-tasking and working on a variety of projects simultaneously.  They will also have excellent communication skills to enable them to liaise with stakeholders and partners at all levels. 

Duties:

• Acting as a triage point for all ICT issues, logging tickets on behalf of staff members, escalating overdue issues, keeping track of all issues raised.
• Supporting the IT manager in the set-up of systems and acting as a point of contact for IT queries.
• Providing basic 1^st line IT support.
• Analysing and interpreting data.
• Acting as a key liaison and escalation point between the organisataion and other third party organisations.
• Attending fortnightly service reviews with ICT.
• Basic administration of our Microsoft system (user maintenance, reviewing warnings and error messages).
• Project Admin – organising (and attending in some cases) project meetings.  Maintaining high level project plans to provide a high-level picture of all project activity across the entire programme.  Includes maintenance of a high level RAID project log.
• Producing clear and concise reports.
• Supporting the development of an on-line presence using social and professional networking sites.
• Developing SLA's.
• Liaising with Stakeholders and Partners to establish positive working partnerships.

Opportunities:

• To learn more advanced ICT administration and support skills, with the potential to become and IT professional.
• To learn advanced project and project management skills.