We are working with a globally recognised organisation who are currently recruiting for a Sales Administrator to join their offices in Birmingham. This is an initial 6-month contract. 

Joining this well-established company, you will be responsible for processing customer orders efficiently and in a timely manner. You will also act as the first point of contact for the office and provide professional after sales support via telephone and email.

You will work Monday to Friday between the hours of 9:00am – 5:00pm. My client can offer you a very competitive salary which will be dependent on level of experience. 

Duties include:

• Order processing and tracking using SAP.
• Answering incoming calls – handling them in a polite, effective and efficient manner.
• Handle stock and delivery issues.
• Aftersales support such as returns, invoice queries and debits.
• Keeping customers up to date with charges to the orders or to gather furtherinformation.
• Assisting the sales force in ensuring that the region achieves its sales forecast.
• Achieving KPI’s and contributing towards team targets.
• Keeping customer database and delivery date up to date.
• Check stock availability.
• General administrative duties.
• Understand and comply with all relevant company policies.

Requirements:

• Experience in SAP/CRM is desirable.
• Customer service experience is essential.
• Excellent communication skills (both written and verbal).
• Excellent time management, multitasking skills and ability to meet deadlines set.
• Excellent attention to detail.
• Ability to work effectively both individually and as part of a team.
• Computer literate.