We are currently working with a very well-established client in Hatfield who are looking for a Training Administrator to join their modern and friendly offices. This is a temporary contract which we envisage to last for at least 6 months.

This role will require the successful candidate to work Monday – Friday between 9am – 5pm.

Responsibilities

• Handling customer training course enquiries by phone or email
• Ensuring the suitability of course candidates to the courses they request enrolment on ensuring that all qualifying criteria has been met
• Communicating course details to candidates when required such as changes to programme dates or location
• Billing customers for courses attended or liaising with internal departments for use of free training days
• Issuing confirmation to candidates of relevant bookings for courses and materials such as monitor tools
• Ensuring course material and equipment is issued to the correct training centre for the training course
• Compiling statistical data for the Academy Manager to analyse trends/performance of the training department
• Checking the week before attendances to ensure that all relevant participants will be attending
• Arranging lunches for all courses
• Cancelling insufficiently subscribed courses advising both delegates and trainers in good time
• Booking of training rooms
• Issue certificates when required to successful candidates
• Send link to Survey Monkey for feedback on all admin queries
• Checking on survey feedback and cascading any complaints to the training manager and using this data to suggest improvements to processes and procedures
• Ordering monitor tools
• Ordering folders/pens via marketing department
• Supporting the team with creating schedule of training dates for quarterly blocks
• Updating website with new dates or change of dates to the training schedule
• Answering any general queries via phone and email
• Identifying potential improvements that can be made to the training administration processes
• Supporting the implementation of a new system by updating historic training records and piloting new administration processes

Key Skills and Competencies

• Previous experience in an administration role
• The ability to multitask and work under pressure
• Good customer skills