We are working with a globally recognised organisation who are currently recruiting for a Sales Administrator to join their offices in Birmingham. This position is an initial 6-month fixed-term contract so the ideal candidate will be available immediatley or on a short notice. 

Joining this well-established company, you will be responsible for processing customer orders efficiently and in a timely manner. You will also act as the first point of contact for the office and provide professional after sales support via telephone and email.

You will work Monday to Friday between the hours of 9:00am – 5:00pm. My client can offer you a very competitive salary which will be dependent on level of experience. You will be entitled to the following benefits:

• Free parking on site
• Pension scheme – Employer contribution is double
• Sport and Social Club scheme - Entitling employees to a range of trips at a discounted rate
• Holiday – 25 days (plus bank holidays) pro-rata 

Responsibilities of Sales Administrator

• Act a first point of contact for customers and Account Managers  
• Process orders and track them from beginning to end ensuring successful delivery
• Run and utilise reports
• Raise approved credit and debit notes
• Provide after sales support i.e. damaged goods, picking errors, returns and invoice queries
• Respond to all customer correspondence via telephone and email
• Handle logistic queries and maintain good relationships with couriers
• Ensure customer database is regularly kept up to date
• Provide support to Account Managers and Field Sales by performing any adhoc duties required
• Keep customers updated on the status of their purchase order
• Check stock availability and prices on behalf of customer
• General administrative duties to support the department
• Understand and comply with all relevant company policies

Previous Experience and Competencies of Sales Administrator

• Customer Service experience is essential
• Educated to GCSE level or equivalent
• IT literate and competent user of Microsoft packages
• Excellent communication skills both written and verbal
• Excellent attention to detail and organisation skills
• Ability to work effectively independently and as part of a team
• Ability to use positive language and offer a calming presence
• Emphatic approach to customer liaison
• Willingness to learn
• Responsive and reactive when presented with challenges