We are currently working with a highly reputable business who are looking for an experienced Customer Service Advisor to join their modern offices in Ware.   

In this role, you will work within a busy department dedicated to providing a high level of customer service to clients. You will act as a liaison, provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The successful candidate will have an excellent telephone manner and be able to build long lasting relationships with customers at all levels. Our client is offering the following benefits:

Benefits:

• Free parking
• Social Committee – regular social events including Christmas Party, sports days and meals
• 24 days holiday (3 days held for Christmas period)
• Pension scheme
• Private healthcare
• Further benefits offered after 12-months of employment
• Modern offices

Responsibilities of the Customer Service and Sales Advisor

• Daily management of customer accounts via incoming and outgoing calls as well as email enquiries
• Promotion of company products and identifying upsell/cross selling opportunities
• Build sustainable relationships and trust with customer accounts through open and interactive communications
• Involvement in website design – full training will be provided
• Providing accurate, valid and complete information by using the right methods/tools
• Handling customer complaints and providing appropriate mediation and alternatives within the time limits
• Updating and log communication with customer
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage with customers
• Excellent communication and presentation skills
• On boarding process - Welcome call to all new customers
• Production issues that require customer contact
• Daily management of customer’s accounts i.e. change of address

Key Skills and Competencies

• Customer Service experience is highly desirable
• A confident and polite telephone manner is required for this role
• Strong communication skills
• Good communication skills, both verbal and written
• Excellent attention to detail
• Strong organisational skills
• Able to use own initiative and work as part of a team