We are currently working with a very well-established client in Hatfield who are looking for a Service Coordinator to join their modern and friendly offices.

In this role, the successful candidate will work closely with engineers and field teams to; schedule works, process orders on behalf of customers, provide excellent customer service and complete all administration for the department.

This role will require the successful candidate to work Monday – Friday between 9am – 5pm.
You will also be entitled to the following benefits:

• Free parking on site
• Pension scheme – Employer contribution is double
• Sport and Social Club scheme - Entitling employees to a range of trips at a discounted rate
• Discounted gym membership
• Lunch subsidy allowance
• Holiday – 25 days (plus bank holidays) which increases a day each year up to 27 days.

Responsibilities:

• Process orders and invoices on behalf of the field team
• Log all jobs on the system to be completed by the engineers and materials required
• Deal with all incoming telephone enquiries from engineers and customers 
• Allocate jobs on behalf of the engineers and confirm with field team and/or customer directly
• Manage the call-out rota for the engineers
• Work closely with the Spares Dept. to ensure correct parts/spares are sources, purchased and delivered to ensure customer works are carried out within agreed timescales
• Liaise with Credit Control to resolve outstanding account queries when required
• Continuously build relationships with colleagues and customers to ensure seamless service
• Assist internal and external teams when required
• Process work from initial enquiry through to quotation and invoicing
• Processing of engineers work reports and timesheets
• Assisting as and when required with other offices to cover sick/holiday absence
• Schedule maintenance visits when required
• Liaise with customers to organise delivery of required parts
• Assist in the forecasting and scheduling process
• Ensure data-entry and reporting is accurate
• Execute all administrative tasks are completed in a timely manner

Key Skills and Competencies:

• Previous experience of working within a similar coordination role where you have dealt with engineers
• IT literate and a competent user of Microsoft packages such as Outlook, Word and Excel
• Must be self-motivated, driven and enthusiastic
• An organised individual who is assertive, methodical and personable
• Excellent communication skills, both verbal and written
• Analytical approach with excellent attention to detail