Are you looking to take your first steps into a career in IT? Passionate, eager to learn and develop? If so, we may have the perfect opportunity for you!

Mosaic Recruitment are currently working with a fantastic company in Ware who are looking for a Junior IT Support/Administrator to join their friendly offices.

This is a great opportunity for an enthusiastic individual who wants to kick-start their career. You will work within a sociable but small team to provide IT, phone and printer support to a successful business. The successful candidate will be patient and understanding by nature, whilst having the confidence to communicate with colleagues of all IT capabilities via phone and email.

Joining a fast-paced and busy team, you will work 37.5 hours per week between Monday and Friday, you will be entitled to the following benefits:

• 22 days holidays
• Paid parking
• Non-contributory pension scheme starting at 5% after 3 months
• Private medical and dental insurance

Responsibilities

• Answering incoming calls and providing first line support 
• Carry out installation and troubleshooting of PCs and printers
• Email administration
• Support any other PC or internet based software applications
• Basice user instruction and training
• Willing to pick up the phone and deal with whatever the technical query is (unless it needs to escalated)
• Complete all departmental administrative work and support other members of the team
• Must be confident in your approach and able to talk to colleagues, either in the office or externally, on the phone and via email – you must also be willing to learn and understand the quirks of our business as well as providing generic IT support
• You must be patient by nature as you may be dealing with colleagues who are not as technically minded
• Excellent communication skills – written and verbal. You must be willing and able to speak to anyone and everyone and help with whatever weird and wonderful query you may receive

Full training will be provided.