Do you have solid Customer Service and Administrative support experience?

Mosaic Recruitment are currently looking for an efficient and organised Customer Care Executive who will act as the interface between our client's customers and several internal departments.

Key duties for the Customer Service Executive;

• Deliver the required level of Customer Service
• Process customer orders
• Deal with general enquiries
• Keep customers updated on their order
• Monitor sales reports
• Resolve credit issues that may arise when an order is placed. 
• Liaise with accounts, purchasing and operational
• Deal with queries regarding stock and pricing
• Deal with customer complaints appropriately
• Work to procedures outlined for your specific job role

The ideal candidate will have

• Organisation skills
• Flexibility
• Accuracy and attention to detail
• IT Literate – Experience with SAGE and Lotus Notes an advantage
• Effective communication skills
• Initiative and problem-solving abilities
• Ability to work under pressure and be self sufficient

If you have relevant skills and experience for this role, please apply!