We are delighted to be working with a fantastic client who are looking for an experienced and motivated Sales and Retention Advisor to join their friendly and supportive organisation, on a part-time basis. This is a fabulous opportunity for someone with relevant sales or retention experience to really develop and make the role their own.

In this role, you will be responsible for developing and maximising members through all communication channels alongside the Operations Director to raise the profile of the business as well as the engagement with clients.

Benefits include:

• 22 days holiday + bank holidays pro-rata (3 days reserved for the Christmas period)
• Flexible working hours (22.5 hours per week) ideally mornings
• Occasional travel and overnight stays all paid for

Responsibilities:

• Manage the recruitment and retention of organisation members through marketing skills both oral and written to encourage both new membership and membership retention.
• Proactively engage with prospective members to promote the organisation through outbound calling. 
• Make contact with lapsed customers or those nearing the end of their membership to promote services and renewal opportunities.
• Make contact with those who have expressed interest/made contact to promote organisation and services.
• Provide administrative support to all other areas of the business when required.
• Explore in-house database and make contact with previous customers in order to reopen communication.
• Source new leads through social media and direct mailing information and all information sources.
• Assist in administration of company events as and when required.
• General office duties and answering switchboard.
• Attend conferences, weekend socials, trade fairs and/or any other fair or function if considered relevant. Must be flexible. 
• Complete adhoc duties as and when required.

Key Skills and Competencies:

• Excellent telephone manner.
• Sales/Retention experience is a must. 
• High attention to details and the ability to gather and record information from customers accurately.
• Competent in Word, Excel and Outlook.
• Experienced with CRM databases and have a keen interest in maintaining current system.
• Able to use multiple resources whilst handling enquiries.
• Adaptable to changes in the working environment, target and products.
• High level of aptitude in learning and retaining information.
• Must be able to take instruction and work in a small team.
• Excellent organisational skills and self-motivated, with good attention to detail. Must be able to work under pressure and use own initiative.
• Telephone experience is essential for this job role. Be confident to liaise with people at all levels.