Mosaic Recruitment are currently working with a fantastic company in Ware who are looking for an Administrator to join their friendly offices.

Within this role, attention to detail is of the upmost importance. You will maintain the system and ensure all data entered is correct. You will also act as a first point of contact for all incoming enquiries.

Joining a fast-paced and busy team, you will work 37.5 hours per week between Monday and Friday, you will be entitled to the following benefits:

• 22 days holidays
• Paid parking
• Non-contributory pension scheme starting at 5% after 3-months
• Private medical and dental insurance
• Sociable and outgoing office environment

Main Responsibilities:

• Act as a first point of contact ensure all incoming inquiries via telephone and email are handled with the highest level of customer service
• Check registrations daily and input details accurately on to the system
• Contact customers to gain further information if required
• Regularly check the system for duplicate customer details and remove data where required
• Collate and prepare registration packs and send them to new clients
• Manage the ‘awaiting payment’ folder and ensure it is updated once payments have been made
• Create and send invoices when required
• Process purchase orders when required
• Manage payments from customers and pass details to the Accounts Dept.  
• Create incident reports for any product queries/errors for relevant departments to amend
• Assist with the production of external customer advertising and ensure displayed information is correct
• Assist other departments with adhoc duties as and when required

Key Skills and Competencies

• Previous experience of administration and customer service is advantageous
• Excellent customer facing and telephone skills
• Good time management and prioritisation skills
• Attention for detail, ability to listen and extract relevant information
• Clear concise verbal and written communication skills
• Excellent IT skills to include a minimum of MS Excel, Word and Outlook