We are currently working with a fantastic company in Harlow who are looking for a Customer Service Advisor to join their growing team.

Our client, a market leader in their field, are looking for an experienced and resilient professional to assist in providing sales support to a team of field sales.

In this role, you will work a 40 hour week between Monday and Friday. Our client can also offer you the following benefits:

• Free on-site parking
• 20 days annual holiday + bank and public holidays
• Friendly and clean environment

Responsibilities:

• Assist a team of external sales executives by providing office based sales support and administration
• Ensure the in-house system is updated regularly and well-maintained
• Ensure pricing and product data is continuously accurate
• Advise external colleagues of sales leads and assist them in keeping track of sales targets
• Act as first point of contact for incoming enquiries via telephone, email and face to face
• Process orders and follow entire process from initial quote to delivery of product/service
• Provide sample requests when required
• Assist Marketing dept. with marketing collateral when required
• Liaise closely with other internal departments
• Complete all administration on behalf of the department and field sales team
• To cover and complete other ad-hoc requests when required

Key Skills and Competencies:

• A clear communicator, both verbally and written (face to face communication desirable)
• Strong time-management and organisational skills
• A team-player who is able to build and maintain relationships with colleagues and customers
• Able to work on own initiative
• Proactive approach to working
• Ability to prioritise and demonstrate excellent attention to detail
• IT literate, especially in Microsoft Word and Excel
• Experience of using SAP highly desirable
• A candidate who speaks multiple languages would be highly desirable but not essential