We are currently working with a very well-established organisation who are currently recruiting for a Sales Administrator to join their modern offices in Hatfield.

Joining this dynamic and progressive company, you will carry out all sales administration and ensure you are providing excellent customer service at all times. This role requires an enthusiastic and helpful attitude as well as a team-player work ethic. You will maintain excellent communication to both customers and internal divisions.  

You will work Monday to Friday between the hours of 9:00am – 5:00pm. My client can offer you a very competitive salary which will be dependent on level of experience. You will also be entitled to the following benefits:

• 25 days holiday (plus bank holidays) rising a day each year until it reaches 27
• Free parking on site
• Subsidised canteen
• Healthcare scheme
• Pension scheme
• Discounted trips and activities
• Reduced gym membership
• You will also be eligible for a KPI bonus scheme

Duties of the Sales Administrator:

• Process orders on behalf of the sales team and ensure good attention to detail
• Effectively communicate with customers via telephone and email, ensuring that you are providing a high level of customer service continuously
• Be efficient and proactive in investigating and resolving customer queries
• Be the main point of contact for ordering, stock queries and delivery updates
• Liaise with the Accounts Dept. to resolve account queries
• Proactively process and manage all reports including back orders
• Work closely with internal and external pre-sales and sales team
• Look at ways to continue and build on relationships with customers
• All other ad-hoc administrative duties on behalf of the team

Previous Experience and Competencies:

• Previous experience within a similar Customer Service or Administrative role is essential
• IT literate and competent user of all Microsoft packages
• Experience of using SAP is desirable
• Must be self-motivated, driven, organised, assertive and personable
• Excellent communication skills, both written and verbal
• Excellent attention to detail
• Ability to work under pressure and use own initiative
• Ability to work effectively both individually and as a part of a team