We are working with a globally recognised organisation who are currently recruiting for a temporary Customer Service Advisor to join their team in Manchester. This will be a long-term position that we envisage lasting until the end of January 2020.

Joining this well-established company, you will be responsible for providing support for the Site Team and ensure all documentation relating to site visits is updated regularly.  

You will work Monday – Friday between 9am – 5pm.

Responsibilities:

• Handling customer requests for site visits
• Scheduling site visits
• Validating site visits
• Invoicing customers for site visits
• Liaising with engineers on site visit bookings
• Handling customer queries and requests for service and maintenance contracts
• Assisting homeowners with issues and queries via the helpline
• Ensuring site visits reports are submitted on time
• Ensuring all site visits are recorded on the system
• Assist engineers on any site visit issue

Key Skills and Competencies:

• Proven experience within the industry is required
• IT Literate and competent user of Microsoft packages (Outlook, Excel and word)
• Excellent Attention to Detail
• Excellent time management, multitasking skills and ability to meet deadlines set
• Ability to manage day-to-day individual workload
• Excellent business sense, commercial awareness and negotiation skills
• Ability to work using initiative and work under pressure
• Excellent and professional communication skills (both written and verbal)
• Personal Attributes:- organised, punctual, self-motivated, driven, optimistic and resourceful