We are look for a pro-active sales and customer focused individual to support retention and customer care activities.  You will be the first line of contact to promote the company’s products and benefits as well as responding to incoming customer enquiries.

You will be part of a lively, vibrant and cohesive team working within a lovely environment.  This is a target driven role where you will be eligible to earn bonus as well as receiving excellent working conditions and benefits.

Responsibilities will include:

• Delivery of sales campaigns to achieve pre-agreed sales / take-up targets for related products and services.
• Support development of on-line promotional campaigns, e.g. e-learning, pay-as-you-go benefits.
• ELearning sales and customer support
• Support of targeted customer conversion campaigns
• Activation of scheduled engagement activities over a 12-month period.
• Daily customer-care activities through phone, email, social media and web.
• Ad-hoc query handling via phone, email, social media and telephone.
• Maintenance of customer data quality and integrity.
• Day-to-day monitoring of sector trends and articles worthy of sharing with audience.
• Support development and production on monthly newsletter / vlog, etc.
• Work collaboratively with the team and share ideas to maximise interest.

Person Specification:

• Previous experience working within a customer centric environment
• Experience of selling, upselling or retention
• Excellent relationship building and influencing skills
• Driven to achieve targets