We are currently working with a fantastic and innovative company who are looking for a Senior Account Manager to join their lovely office in Hertford.

We are looking for an Account Manager with a background in marketing, branding or digital for a key role in the Account Management team. You will be joining a successful and fast-growing company. The successful candidate will be an experienced Account Manager who will be key in looking after major accounts spanning leisure, retail, health and fitness and luxury hospitality.

Responsibilities:

• Manage the day to day requirements of existing accounts including client meetings, calls and project work working closely with the wider account team
• Nurture client relationships with multiple internal stakeholders, identifying new opportunities to develop accounts
• Manage integrated projects across various disciplines within our agencies including client services, music, software development, audio visual installation services
• Attend client calls and meetings to support account managers on pre and post sales projects
• Ensuring complex issues raised by Sales or Client services are managed through to resolution by facilitating investigations, analysis and testing
• Maintaining clear and concise communication with all stakeholders concerning all issues raised
• Ensuring client and internal processes documentation is clear and up to date, and that the relevant knowledge has been passed to those that require it
• Produce and maintain project plans and schedules both internally and externally for our clients
• Liaise effectively with our clients’ external partners including consultants, audio-visual consultants, IT companies
• Liaise with technical departments regarding project scheduling, hardware configuration and technical support issue escalation
• Provide formal quotes, agreements, sales collateral and technical documentation to clients where required
• Maintain internal databases with up to date client information, system orders, serial numbers, channel information and current projects

Key Skills and Competencies

• You will have a proven track record in working with multiple departments and have a natural talent for bringing people together to manage projects through to a resolution
• You will have excellent organisational skills with the ability to communicate with people at all levels
• You will be a problem solver who is naturally inquisitive and keen to learn more about your clients
• You will have an integrated approach, liaising closely with the creative, client services and technical departments. Account Executives will require management and support with new client requests, issues and queries that arise from clients both pre and post-sales. 
• You are a natural networker, have a can-do attitude and are able to smile when the heat it on!
• Educated to degree level in relevant subject - marketing/business
• Minimum 1 years’ experience in management of a small team
• minimum 1 years’ experience in senior account management