We have a fantastic opportunity for a personable and confident Customer Service Advisor to join a friendly and sociable team, the role will initially be offered on a temporary basis and is likely to become permanent within three months. 

Our client are well-established and offer a service to an extensive portfolio of high profile clients.  They pride themselves on their close-knit team and supportive working environment. 

As a  Customer Service Advisor, your main responsibility will be to handle all incoming enquiries via telephone and email whilst supporting a team to maximise opportunites and revenue.

You will work Monday – Thursday between the hours of 9:00am – 5:30pm and 9:00am – 5:00pm on a Friday. Our client is offering a salary of £18,000 - £20,000 per annum (plus quarterly bonus).

• Free parking
• Gym on-site
• Sociable and outgoing team environment
• 20 days holiday plus bank holidays 

Responsibilities of the Sales and Customer Service Advisor

• Providing support to the Sales Manager
• Act as first point of contact for all incoming enquiries via email and telephone
• Ascertain customer requirements and recommend suitable products and services
• Understanding the needs of the customer whilst taking into account the needs of the company
• Process quotes on behalf of customer 
• Actively follow-up all quotes sent, gaining feedback from customer
• Process orders and regularly update customer on current status
• Regularly checking database for stock levels
• Maintain regular contact with existing customer base by telephone
• Collecting information and updating and maintaining CRM database
• Resolve customer enquiries/queries in an effective, efficient and courteous manner
• Provide guidance and support on a range of company products and services
• Achieve KPI’s (Key Performance Indicator’s) to meet overall business goals and objectives

Full training will be provided.

Key Skills and Competencies

• Excellent communicator and good communication skills - ability to effectively communicate in writing and over the telephone
• Confident telephone manner
• Computer literate
• Customer Ethos - take ownership of customer enquiries
• Problem Solving - identify and resolve issues and problems in a timely manner
• Relationship Building - develop effective relationships with customers and colleagues, to enhance performance and build trust

This is a fantastic opportunity for the successful candidate to join an exciting and growing business.