We currently have an exciting opportunity to join a fantastic organisation in Hatfield as a Communications Administrator on a 12-month fixed term contract.  

My client is looking for a committed, outgoing and driven individual to join their busy department with previous customer service experience essential. This is a brilliant opportunity for an enthusiastic individual to gain some invaluable experience within a Marketing division. Our client can offer you a competitive salary dependent on your level of experience and you will be eligible for company bonus scheme.

You will work Monday to Friday between the hours of 9:00am and 5:00pm and be eligible for the following benefits:

• Free parking on site
• Pension scheme – Employer contribution is double
• Sport and Social Club scheme - Entitling employees to a range of trips at discounted rate
• Discounted gym membership
• Holiday – 22 days (plus bank holidays) which increases a day each year up to 27 days

Main Purpose of the Role:

Working within the Marketing and Communications Dept. team to build relationships with customers by providing first class administrative support.

Key Responsibilities:

• Act as the first point of contact for all incoming enquiries to the department – owning and resolving queries that arise daily via telephone and email
• Provide unfaltering administrative support to all department activities
• Maintain a close working relationship with all customers
• Monitor and action all incoming marketing communications
• Process new applications and upgrades
• Manage promotional goods orders and provide order updates to customers
• Process claims and credits
• Maintain the database and ensure it is regularly updated
• Build and maintain relationships with other departments

Key Skills and Competencies:

• Previous customer service experience is essential for this role
• Must be IT literate and a competent user of Microsoft packages
• Personal attributes should include: positivity, resilience, personable nature and calm when under pressure
• Excellent communication skills, both verbal and written
• Ability to manage time, multi-task and meet deadlines set
• Excellent attention to detail
• Strong organisational skills
• Ability to work affectively both individually and as part of a team