We are working with a globally recognised organisation who are currently recruiting for a Sales Administrator on a 12 month FTC to cover maternity leave for their friendly office in Hatfield.

Joining this well-established company, you will be responsible for processing customer orders efficiently and ensuring their timely delivery. You will also act as the first point of contact for the office and provide professional after sales support via telephone and email.

You will work Monday to Friday between the hours of 9:00am – 5:00pm. My client can offer you a very competitive salary which will be dependent on level of experience. You will be entitled to the following benefits:

• 22 days holiday (plus bank holidays) rising a day each year until it reaches 27
• Free parking on site
• Subsidised canteen
• Healthcare scheme
• Pension scheme
• Discounted trips and activities
• Reduced gym membership

You will also be eligible for the company KPI scheme which can see you earn up to an additional £3,000 per annum (paid quarterly).

Duties of the Sales Administrator:

• Act as one of the first points of contact for customers and account managers
• Process orders on in-house system and track them from beginning to end
• Raise credit and debit notes when required
• Provide unfaltering after sales support such as dealing with damaged goods, picking errors and returns
• Respond to customers via telephone and email with regards to queries
• Deal with logistic queries such as missing or delayed goods
• Maintain the customer database and ensure it up to date
• Provide office support to external sales team
• Keep customers updated on changes to their orders
• Check stock availability and pricing on behalf of customers
• General administrative duties on behalf of the department

Previous Experience and Competencies:

• Customer service experience essential
• IT literate and fully competent user of all Microsoft packages
• Excellent communication skills, both verbal and written
• Excellent time management and multi-tasking skills
• Ability to use own initiative
• Excellent attention to detail and organisational skills
• Ability to work independently or as part of a team
• Willingness to learn and strive for continuous improvement
• Professional, personable, optimistic and friendly