Logistics Administrator - Temporary Contract
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| Job Type | Permanent Full Time |
| Location | Milton Keynes |
| Area | Buckinghamshire, England |
| Sector | Customer Service |
| Salary | £21.5k per year |
| Start Date | |
| Advertiser | remoteapi |
| Job Ref | LAT- JCR |
| Job Views | 39 |
- Description
We are working with a globally recognised organisation who are currently recruiting for a Logistics Administrator to join their offices in Milton Keynes. This is a temporary position for 2 months.
Joining this well-established company, you will liaise with the Logistics Services Providers to monitor daily performance and resolve all delivery and return issues promptly, politely and efficiently. The company aim to provide the best in class logistics service to all of their internal and external customers.
Key Responsibilities:
- To use available systems to monitor outbound deliveries and customer returns throughout the day
- Resolve any delivery issues with our Logistics Services Providers and customers
- Take telephone calls from internal and external customers and suppliers and resolve them in a prompt, polite and reliable way to ensure the best possible outcome for our customers
- Log delivery issues to ensure correct KPI figures are produce
- Prioritise key tasks during busy periods
- Take ownership of issues and follow them through to an effective and prompt resolution
- Contribute to positive, high quality service culture within the Logistics Department
- Ability to manage customer expectations and field queries
- Understand and comply with all relevant company policies
Person Specification:
- Team player with a very robust, cheerful and positive attitude
- Whilst Transport and Customer Service is desirable, it’s more important to be able to understand the existing operation and want to use this knowledge to be able to offer customers reliable and prompt solutions to their problems
- Ability to work consistently to high standards and contribute to the continuous improvement culture
- Excellent communication skills (both written and verbal)
- Excellent problem solving skills, initiative and ability to “think on your feet”
- Applies a practical and driven approach to tasks
- Demonstrate ownership of the issues you pick up and have the tenacity to follow them through to resolution
- Able to work in a busy, results focused environment and able to prioritise workload effectively
- Good knowledge of Microsoft Office (Outlook, Excel, Word)
You will work Monday to Friday between the hours of 9:00am – 5:00pm.