I have a new opportunity for an efficient and confident Customer Service Adviser for our client who are based in Harlow.

The successful candidate will have a background within a customer focused environment and be able to demonstrate a hardworking and positive attitude.

Our client can offer you a friendly and welcoming working environment and the opportunity to work for a successful and well established company.

There is also free parking on site.

Key Responsibilities:

• Answer calls and greet customers, providing a positive experience for all customers
• Keep the customer database in good order
• Assist with promotional mailings
• Provide support for the Customer Services and Marketing Services teams when necessary.  
• Operate the Company’s switchboard
• Provide a professional welcome to customers, suppliers and visitors, whilst complying with security and safety procedures.
• Operate the PA system, giving clear and precise instructions to staff.
• Carry out small mail shots (e.g. student catalogues and charity price lists).
• Action and pack daily catalogue and sample requests on time.
• Create sample packs and welcome packs.
• Undertake various projects such checking mailing lists by making phone calls to numerous contacts identified on the database
• Classify new entries to database and check for errors and duplications.
• Issue credit account application details on request.
• Update SAP in respect of returned publicity.
• Process adhoc orders.
• Assist the department manager and team with other duties as requested.
• Take a responsible attitude to Health and Safety at work.
• Cover for other departments where necessary.

If you have the relevant skills and experience for this role, please apply.