A fantastic client of ours based on the outskirts of Harlow are looking for a Sales Coordinator to join their friendly and outgoing Customer Service and Sales teams. 

Previous experience of call handling, administration or working within an office based environment would be desirable but full training and support will be provided. There is no cold calling involved in this position however there will be extensive inbound call handling. 

You will work Sunday to Thursday between the hours of 8:30am – 5:30pm with an hour for lunch. On Sundays, you will work 8:00am – 4:30pm.

Due to location you must be able to drive/have access to a car.

Benefits

• Employee owned company
• 28 days holiday including bank holidays
• Medicash Insurance cover
• Childcare vouchers
• Free parking
• Regular social activities

As part of the Customer Support team, this internal role is focused around the inputting and processing of CUSTOMER orders and queries. You will also be required to advise on and upsell new products and promotions.  You will assist the Field Sales Managers with information about customers as well as helping with general office clerical work.

Duties

• Answering incoming calls to process and track orders
• Use company systems to input orders ready for production to dispatch
• Complaint handling when required and ensuring swift resolution 
• Liaising with clients and customers via telephone and email and resolving queries within agreed timescale (both current and new)
• Arranging collections and deliveries
• Process online web orders
• Take customer orders and payments confidently
• Liaising with drivers and depots – advising customers of ETA’s
• Maintain all files, ensuring details are correct
• Creating reports on Excel and reporting monthly statistics
• Upsell on orders where possible
• Have the ability to use and understand current systems to research customers and report findings to field sales team and to keep current systems up to date and accurate.
• General administrative duties 

Key Competencies

• You must have a strong focus on providing excellent customer service with previous experience of working in a customer service or centre environments
• Computer literate on Microsoft word and data input systems
• Good attention to detail
• Positive work ethic and attitude
• Ability to build effective relationships and work as part of a team
• Outstanding communication skills
• Be able to work quickly & efficiently individually and as part of a team.
• Reading, writing & arithmetic skills