Mosaic Recruitment are excited to be representing a successful manufacturing organisation based in Hoddesdon.

We are on the lookout for a Customer Service representative who is ambitious and willing to learn.

In this role you will be responsible for dealing with all inbound quotations and other customer requests. You will be able to work under pressure and ensure a high level of accuracy and professionalism

Key responsibilities

• To deal professionally with quotation enquiries ensuring timely processing and that accurate information is used.
• Logging of all work on the systems.
• To accurately raise supporting documentation as required or other documentation that may be available or required. 
• To check price margins for quotes and keep accurate records within files as to how prices are gathered.
• To prioritise and constantly check your own work to ensure that errors are kept to an absolute minimum.
• To ensure accurate online filing, archiving and retrieval of documents as and when necessary.
• To react in a timely fashion to internal and external customer requests.
• To accurately log and pass messages as required to other team members.
• To inform all customers by e-mail, letter, fax or telephone of any and all information regarding their quotation or order to ensure the customer is fully informed of any changes or revisions.
• To keep your manager and the quote team well-informed of where you are with your current work.
• To accurately raise orders for quotations done and ensure orders are checked thoroughly.
• To undertake additional tasks and duties as may be required from time to time as directed by the Customer Support Manager.
• Ensure familiarity with product range, the Customer Service Procedure Manual and the companies Quality and Health and Safety policy and procedures.
• To carry out any other reasonable requests from a manager or director.

The successful candidate will have excellent attention to detail, will be confident with numbers as some quotations can be quite complex and be ambitious to progress your career.

If you have to relevant experience or attributes please get in touch!