I have an interesting and challenging role that has become available for my client who are based in Bishop’s Stortford.

The successful candidate will have a technical background and have the ability to investigate and solve design and manufacturing issues with a range of products.

You will have a proven history of technical delivery, knowledge of CAD would be an advantage.

My client can offer you a competitive salary and the opportunity to work for a successful and reputable organisation.

Duties / Responsibilities

Initial Duties:

• Assisting with technical support issues and ensuring a prompt response to customers
• Investigating/solving escalated design and manufacturing issues within the range of products. In line with quality teams.
• Develop exceptional knowledge of equipment manufacturing.
• Develop innovative technical solutions which respond to and meet client's expectations.
• Drive the response to deliver great customer service.
• Develop working relationships distributers and partners to ensure outstanding end user experience.
• Ensure that an information flow for technical information is fed across the organisation, via technical department and quality departments.
• Assist with Preparation of technical documentation to support product release and operation.
• Cross checking and verification of engineering/technical documentation
• Updating of current operational manuals inclusive and not limited to, User, Service and Installation. Working with technical document writers and R&D
• Technical documentation handling to support tenders, regulatory and queries.
• Maintaining and improving technical knowledge base across the company

Skills & Abilities:

• Have the minimum of a Degree or a technical discipline
• Be organised and have the ability to prioritise multiple projects
• Be diplomatic and tactful, with a focus towards both internal and external customer satisfaction
• Be proficient in verbal and written communication within a business/manufacturing environment
• Possess a proactive style, team spirit, high energy level, and positive attitude
• Be able to discuss / communicate rationally and professionally
• Logical and systematic approach to problem solving
• Have the ability to communicate on all levels
• Competent level and understanding of computer packages
• Ability to work well under pressure and handle multiple tasks

 If you have the relevant skills and experience for this role, please apply.