Mosaic recruitment are looking for a TEMPORARY Administration Assistant for a charity based in Harlow.

You will be available to start immediately and this will be subject to a DBS check.

The role is for you to provide administrative support and assistance to the service and staff to enable them to provide a high-quality frontline service to their victims, delivering a service to those at highest risk.

Your main duties will be:

• To provide a professional and timely response to all requests for service.
• Respond to calls and requests through the Emergency Line and referral email system and ensure that they are directed appropriately to relevant departments or members of staff.
• Assist the Gateway Referral Practitioner.
• Ensure records are maintained to a high standard including databases.
• Ensure that at all times the organisation has up to date information about available capacity across all services.
• Assist the Gateway Referral Practitioner in ensuring that all referrals are dealt with in a timely manner.
• Ensure all relevant data is collected and inputted to the database and produce regular monitoring reports.
• To act in a professional manner at all times.
• You will be able to work within the Safeguarding arena following organisation policies and procedures, be able to Recognise; Respond to; Report and Record Safeguarding issues and understand and make quality Safeguarding Referrals.
• Comply with data protection legislation, information sharing policy and procedures and all legislation connected to your work. Act in a manner which preserves the confidentiality of all stakeholders.
• To maintain high standards of professionalism and keep abreast of current legislation, standards, best practice and maintain a focus of continuous improvement.
• To maintain knowledge of the Organisation’s operating environment.

 It would be highly advantageous if you;

• Have experience working on a help/emergency line
• Have experience working with vulnerable people
• Have had Data Protection and GDPR training
• Have had Safeguarding training (with adults and children)
• Have a clean and recent DBS check

If you have the above experience/Training please get in touch ASAP.