We have an exciting opportunity for an experienced Customer Service Trainer to join a growing and leading organisation based in Dartford.

You will utilise your communication and organisation skills in a motivated, energetic and dedicated team. You will develop a culture of learning by training and developing new and existing staff coming through the business; developing their skills, knowledge and experience through a variety of mediums to enable career growth and personal development along with your own.          

Your Responsibilities:

• Support the development of staff in the company, to support their career development for all employees
• Provide support across the business
• Creating new training material bespoke to the organisation and the staff
• Be an ambassador for the business and represent the company's Core values at all times
• Ensure training is delivered in a structured format as signed off by the business
• Provide on the job coaching through delivery of front of house skill based training such as (but not limited to) call skills training, systems training and customer service training
• Competent with delivering training and accounting for different learning styles
• Keep up to date with developments in training by reading relevant journals and pursuing self-development

Experience:

• Experience in training role. (Team leader experience would be advantageous)
• Excellent presentation skills
• Competent business user IT skills
• Demonstrate positive attitude and work values
• Exceptional communication and people skills
• Committed to delivering exceptional level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Learning & Development you do need a willingness to learn and the ability to respond to and recognise the needs of the staff in a way that’s efficient and assertive. Most of all, you need to be ready to relate to different learning styles and provide the information they need 

Your skills should show…

• Honest, committed, do not shy away, upfront
• Excellent written and verbal communication
• Ability to work under pressure
• Great social and communication skills are paramount along with being able to be honest, committed and not to shy away
• Logical thinking and problem-solving abilities and the ability to multi-task. Creative thinking 

Other Information

Reporting to: Learning & Development Team Leader

What this organisation can offer in return: competitive salary, Annual Bonus (subject to eligibility), Pension Scheme, Medical Insurance, Life Assurance, 23 days holiday (rising to 28 following 5 years’ service), Perkbox Benefits.