We have a fantastic opportunity for a motivated and driven individual with proven managerial skills to manage, motivate and provide direction to the membership services team on a day to day basis.

You will embed and monitor the customer service standards focussing the team to deliver effective customer care that drives membership growth and retention through a variety of activities. 

You will develop and drive the team to achieve retention, conversion, sales and product up-sell targets, providing direction, role clarity, coaching and support. You will undertake all performance management duties and address and turn around underperforming colleagues. 

You will undertake all membership management including:

• Establishing, developing and maintaining high level engagement with external partners to support delivery of services for member groups, e.g., centres, individuals, including membership benefit and CPD suppliers.
• Assist in the development of and delivery of membership plans, tactics , objectives and KPIs
• Be the principal point of contact for complaints / disputes escalation received, to action / resolve of behalf of team.
• Work with the Marketing and Communications team to establish a marketing plans for membership sales, retention and other related product campaigns on behalf of team

This is an interim role until March 2019 and they are looking for someone with similar experience working within a professional body.  Along with management experience you will have excellent communication skills, be able to influence and motivate and good commercial acumen.

Educated to degree level or equivalent you will need excellent IT skills, data analysis and report writing experience.