Mosaic recruitment have a fantastic opportunity for an Operations Coordinator to join a well-established and growing family-run business based in Harlow.
Responsibilities:
Working as a part of the Operations Team to manage the diary of 50+ operatives daily, scheduling appointments and arranging site access with clients
Answering escalated customer complaints
Organising schedules of work for large sites
Booking in schedules of multiple sites from large customers
Contacting existing customers to rebook visits
Transferring all data from operations diary to a masters spreadsheet in preparation for invoicing
Working alongside the company’s independent feedback company to provide an after sales service
Ordering equipment from suppliers
Person Specification:
Have the ability to work in a busy and fast paced environment
You will need to be extremely well organised
Have an excellent telephone manner
You will be resilient and confident in speaking with customers
Good computer skills with a working knowledge of Microsoft Excel
