We are currently looking for a Customer Service Advisor to join a fantastic and expanding client of ours based in Harlow, Essex.

Our client is looking for a candidate who is confident, enjoys building relationships with customers and is passionate about the work they do. Previous experience of customer service is highly desirable in either a retail or office environment.  

You will work Monday – Friday between 9:00am – 5:00pm. Our client can give you the opportunity to gain experience within an office and are offering a starting salary of £17,000 per annum. The successful candidate will join an incredibly friendly, supportive and sociable team.

Responsibilities of Customer Service Advisor

• Act as one of the first points of contact for all incoming queries from customers
• Aim to resolve all customer queries as quickly as possible ensuring that all updates are noted on the system
• Build relationships with clients and be on hand to provide support via telephone and email
• Proactively manage and track customer shipments to avoid issue and delay resulting in successful delivery
• Update customers on status of delivery
• Process claims on customers’ behalf
• Escalate complaints and issues to Management
• Run daily performance and exception reports
• General administrative duties for the department

Required Skills of Customer Service Advisor:

• Strong knowledge of Microsoft Outlook, Excel and Word are required
• A ‘can do’ attitude and a proactive and productive work ethic
• Excellent communication skills – both verbal and written
• A confident approach and the ability to multi-task

If you feel you would be suitable for this role, please apply.