We are currently looking for an Administrator to join a well-established client of ours in Hoddesdon. This will be an initial temporary role for 3-months but there is every opportunity this will become permanent.

Working 37 hours per week between Monday and Friday, you will earn a salary of £9.35 per hour.

Main Responsibility of the Contracts Administrator

To fully manage the schedules of the field based engineers, ensuring the smooth running of their diary management. This is a key role within the business and is reliant on accurate and timely information. You will be working in a team environment and may on occasion have tight deadlines to meet. 

You will be directing engineers via their electronic system and will take calls from both colleagues and customers in a busy and sometimes challenging environment. 

Main Duties of the Contracts Administrator

• To schedule the Engineers work in such a manner to ensure that the relevant clients SLA’s are met or exceeded
• To ensure that the Engineers work maximises their utilisation and that there is a minimum of unproductive hours.
• To ensure that the Engineer selected for the call has the relevant skills set and the correct materials to complete the call.
• Interpret instructions and issues arising, and then implement actions according to associated scheduling administrative policies and procedures.
• Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
• File data and perform other routine clerical tasks as assigned and for other departments as needed.
• Communicate and liaise verbally and in writing between customers/suppliers/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
• Establish and maintain effective working relationships with co-workers, supervisors.
• Dealing with telephone and email enquiries.
• To be the first point of contact for customers.
• Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Collate and create accurate customer invoices when required.
• Verifying job completions and checking accuracy of engineers PDA usage

Key Skills and Competencies

• Previous experience of scheduling and/or administration
• Excellent customer facing and telephone skills
• Good time management and prioritisation skills
• Attention for detail, ability to listen and extract relevant information
• Clear concise verbal and written communication skills
• Logical and analytical problem solving skill
• Excellent IT skills to include a minimum of MS Excel, Word and Outlook