I have a great new opportunity available for someone who has fantastic customer service skills and telephone manner.

My client are looking for a Customer Service Advisor who is confident, driven with the ability to build effective relationships with their customers.

The successful candidate will be able to demonstrate a strong sense of customer focus and previous telephone based experience.

Key responsibilities for the Customer Service Advisor;

• Conduct soft outbound calls and answer inbound sales calls, following up lapsed customers and warm leads.
• Deal with all telephone calls in a prompt, courteous and professional manner
• Identify and action customer requirements, including information requests, orders or account queries
• Process orders, enquiries and amendments correctly, using the computer system.
• Liaise with the Accounts department on all account queries and issues.
• Liaise with Customer Service department to process enquiries.
• Liaise with the despatch department on special or urgent deliveries, following up with appropriate checks and administration.
• Liaise with the purchasing department on stock enquires
• Collect and input all faxed orders and file all documentation and correspondence, according to a rota.
• Take part in proactive sales campaigns
• Manage open orders, aiming to maximise invoiced sales.
• Prepare quotations within agreed parameters.
• Conduct follow up calls on all quotation enquiries within agreed time frames.
• Maintain market awareness to identify potential new key accounts.
• Raise and progress customer orders, ensuring delivery dates are met.
• Ensure profit levels are, maintained to agreed parameters, through negotiation with Contact Centre Manager.
• Maintain accurate records of all transactions
• Maintain and improve best working practice, taking a positive approach in developing systems and procedures
• Establish an excellent working relationship with Field Sales personnel.
• Provide support to all Contact Centre colleagues and customers as required

If you have the relevant skills and experience for this role, please apply.