We are currently recruiting for a motivated and enthusiastic claims handler to join a fast growing and well established organisation based in Croydon.

The Company:

Motor claims experts providing smart intelligent claims solutions. Their core business function is to provide professionally delivered practical claims handling techniques with measurable efficiencies, transparent processes and an empathetic understanding of our client’s needs.

The Role:

My client are looking to expand their experienced credit hire team to assist with the volume of work and to maintain the professional standards provided to our suppliers and clients.

Key Duties:

• The provision of first class customer service
• Making decisions on the provision of credit services based on the likelihood of success
• Administering own portfolio of non-fault claims until settlement
• Compliance with all external & internal regulations and policies
• Maintain professional liaison with internal & external service providers
• Meeting deadlines in line with service level agreements and company policies

Person Specification:

• Previous customer service experience and a commitment to the importance of good customer care
• Previous experience within the motor claims industry, acquiring excellent understanding on the administration of motor claims
• Excellent written and verbal communication skills
• Ability to prioritise and organise their workload to in an efficient manner
• Be able to analyse, evaluate and make logical decisions with guidance
• Knowledge of The Highway Code
• Knowledge of the Association of British insurers general terms of agreement relating to credit hire administration would be beneficial

The company are a friendly, young professional office with a “Work Hard, Play Hard” ethos. They always encourage their team to maintain a healthy work – life balance and promote occasional social days / evenings away.

You will have the opportunity to benefit from a company car upon successful completion of your probationary period!!

If you think that you have the above qualities and want to progress your career and become part of a successful team / organisation, please apply with your CV.