We have an excellent opportunity for an experienced Transport Administrator to become part of a National distribution company based in Harlow. You will be committed to providing a first class service to their customers and have previous experience within a busy Transport office.

You will be required to provide full support to the Transport Supervisor with regards to all transport administration.

Key Duties

• Engage with all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Ensure all inbound/outbound paperwork is completed promptly and accurately
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
• Maintain and expand an excellent pro-active relationship with existing customers and suppliers.
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
• Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviours to increase performance and employee satisfaction.
• Enter accurate data on to all internal systems and reports
• Work closely with the Accounts and Finance teams in order to fully understand Customer and Suppliers requirement and expectations.
• Maintain data security and integrity in line with business needs.
• Creation of customer KPI reports
• Collation of accurate data to create customer invoices
• Maintain a safe working environment that complies with all aspects of the company’s H & S Policy.

The successful candidate will have previous transport related administration and customer service experience gained within a fast paced distribution environment, with a flexible approach. Accounting administration would be an advantage.

• Excellent computer literacy (Microsoft Office, Word & Excel)
• Good numeric skills – including accuracy.
• Well-developed verbal and written communication skills.
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organisational skills.

20 days Holidays + 8 Days bank holiday

Predominately Monday – Friday hours of work cover from 10:00 – 18:30 based on a 40 week with a 30 min lunch break