Our very well-established client based in Harlow is looking for a Customer Service Assistant to join their busy Customer Services department. They are a market leader within their industry and are committed to providing a close-knit and sociable environment.

Working as part of a fantastic team, you will provide support to the Customer Services and Administration departments. You will work Monday - Friday between the hours of 9:00am - 5:30pm. They can offer you a salary of £16,500 per annum. 

Benefits of the Customer Service Advisor:

• Free parking 
• Attractive holiday entitlement
• Summer and Christmas parties 
• Canteen on-site

Key Responsibilities of the Customer Service Advisor:

• Answer calls and greet customers ensuring you provide a positive experience for all our customers
• Keep the customer database in good order
• Assist with promotional mailings
• Operate the company’s switchboard
• Provide a professional welcome to customers, suppliers and visitors, whilst complying with security and safety procedures
• Operate the PA system, giving clear and precise instructions to staff
• Send out catalogue and sample requests on time
• Carry out small mailshots and processing post
• Create sample packs and welcome packs
• Send samples to customers when required 
• Ensure the system is updated and customer details are continuously maintained
• Issue credit account application details on request
• Process adhoc orders
• Assist the department manager and team with other duties as requested

Experience of the Customer Service Advisor:                                                                                                                                     

• Experience of working in a customer service environment
• Work experience in Reception and customer-facing telephone role
• Experience with SAP desirable but not necessary

Skills of the Customer Service Advisor:

• Good level of telephone and reception skills
• Comfortable working within a warehouse environment when required (not regulary)
• Competent at using email as a method of communication to both customers and colleagues.
• Excellent interpersonal skills
• Effective communication skills – both verbal and written
• Accuracy and attention to detail

If you feel you would be suitable for the role, please apply.