I am currently working on a Customer Service Executive role at a fantastic client of ours. I am looking for someone who has energy, drive and a passion for great customer service. 

The ideal candidate will have a natural enthusiasm for technology and be prepared for future shift patterns and on call working patterns.

Responsibilities

We are looking for an energetic and positive Customer Services Advisor with an interest in tech to respond, investigate and resolve customer requests. Working as part of the Customer Services Team, you will be one of the first points of contact for our customers and partners, providing world class service and support.   

• Delivering an exceptional customer experience
• Ensuring that all Customer Service functions (Incident Management and Order Fulfilment) are met at all times.
• Efficiently resolving customer queries via telephone, email and live chat to a professional standard
• Order Fulfilment within SLA
• Ownership of incidents through to resolution
• Building and maintaining relationships with customers and key stakeholders internally and externally.
• Improvement projects to ensure you always offer the very best service
• General office administration tasks

Qualifications and Requirements 

• Minimum of 1 years’ experience in a professional office environment
• Minimum of 1 years’ experience in a Customer Service role, or similar
• Proficiency in MS Office applications in particular MS Excel

Desirable Skills and Experience           

• Strong focus on providing excellent customer service 
• Good interpersonal and team work skills
• Strong problem solving capabilities
• Excellent verbal and written communication skills
• Intuitive and hard working with the flexibility to take ownership of any task
• Capability to understand technical information and concepts, interest in tech is desirable 
• Quick to learn and adapt to change
• The ability to work under pressure while maintaining the drive for service quality
• Highly organised with the capability to prioritise workload proactively.
• Knowledge of service desk and CRM software tools.
• Fluency in an additional language would be a strong advantage.

Experience or knowledge of Telecoms / Mobile Networks would be an advantage.