We are currently recruiting for a Sales Administrator to join an excellent and very well-established client in Hatfield. 

Our client can offer you a very attractive salary and friendly working environment. You will enjoy company perks such as; free parking, health care and dental insurance schemes, reduced gym membership and 22 day holiday (plus bank holidays). Additionally, you will qualify for the KPI and end of year bonus scheme.

You will work Monday to Friday between the hours of 9:00am - 5:00pm. An immediate start would be highly desirable. 

Main Responsibility:

Achieving a high level of customer service at all times and acting as the first point of contact for each regional office, answering all calls professionally and efficiently. Responsible for processing customer's purchase orders on to the system in an efficient and timely manner. Following up all orders to ensure the delivery has been made on time. 

Additional Responsibilities: 

* Act as a first point of contact for customers and account managers
* Able and willing to process an order and track from beginning to end
* Raising credit and debit notes
* After sales support (dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues)
* Respond to customer correspondence regarding account queries
* Deal with logistic queries and identify issues with couriers
* Maintain the customer database
* To assist the internal/ external sales force in ensuring that the region achieves its sales forecast
* Calling customers to keep them up to date with changes on their purchase orders or to find out more information from the customer
* Check stock availability/prices
* Accepting and distributing orders
* General administrative duties to support the department and the sales team

Key Skills and Competencies:

* Customer service experience is essential
* Educated to GCSE level or equivalent
* IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)
* Excellent communication skills (both written and verbal)
* Excellent time management, multitasking skills and ability to meet deadlines set
* Ability to use own initiative
* Excellent attention to detail and organisation skills
* Ability to work effectively both individually and as part of a team
* Personal attributes: self-motivated, attentive, patient, professional, goal orientated, productive, personable, optimistic and persuasive
* Ability to use positive language and offer a calming presence
* Empathetic and able to read customers
* Willingness to learn and strive for continuous improvement
* Responsive and reactive when presented with surprises/challenges